Return and Refund Policy
Return and Refund Policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.
1. Returns
- Eligibility: You may return items within 30 days of receiving them. Items must be unused, in their original packaging, and with all tags attached.
- Non-Returnable Items: Some items, such as personalized products, cannot be returned unless they are defective or damaged.
2. Refunds
- Process: Once we receive your returned item, we will inspect it and process a refund to your original payment method within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to a mistake on our part.
3. Exchanges
- Procedure: If you would like to exchange an item, please return the original item and place a new order for the desired item.
4. How to Return an Item
- Contact Us: Before returning an item, please contact our customer service team at [email address] to receive a return authorization and instructions.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email address]. We will provide a return label and cover the cost of shipping for the return.
Contact Us
For questions or assistance with returns, please contact us at info@blackrypt-productions.com